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This Privacy Policy explains what account and transaction data 188coins collects when you access the platform, how we use it, and what choices you have. Availability of our service depends on local law and is limited to eligible regions — this policy applies to account holders in those regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and verified identity documents where required. When you make a deposit or withdrawal using Maya or PESONet, we record the transaction reference, amount and wallet identifier linked to that payment. We do not store full payment credentials on our servers; that handling is managed by the payment provider's own infrastructure. We also collect device and session data automatically — the type of device you used to access the platform, your browser session identifiers and the pages you navigated during that visit. This data helps us keep your account session consistent across a mobile browser return and a desktop continuation. We do not sell this data to third parties for their own marketing purposes. Data we hold is used only to operate your account, process the transactions you initiate, respond to your support requests and meet any record-keeping obligation that applies under the law of an eligible jurisdiction. We retain account records for as long as your account remains active and for a further period required by applicable regulation. If you close your account, you may request details of the retention period that applies to your records.
Transaction references from Maya deposits and withdrawals are recorded against your account for reconciliation and support queries.
PESONet transfer records are stored in line with the payment provider's transaction log and our own account ledger.
Identity documents submitted during verification are held securely and used only for the purpose stated at the time of submission.
Browser and device session data is collected to maintain account continuity and is not shared for external advertising.
This policy applies to the 188coins platform at 188coins and to account activity that takes place through that domain. It covers account registration, login sessions, payment records and support interactions. It does not extend to the privacy practices of third-party payment providers, linked wallet services or external sites you may navigate to from within your session.
Login sessions, device identifiers and account settings are within scope. We collect this data to keep your session intact and to restore your position when you return to the platform.
Payment records tied to Maya and PESONet transactions processed through our platform are covered. The payment provider's own privacy terms govern data held on their side.
Browsing activity within the 188coins lobby — which game categories you opened, how long a session lasted — is collected in aggregate and in session logs linked to your account.
External wallet apps, bank portals and any other service you reach outside 188coins operate under their own privacy policies. We cannot control or be responsible for data handling on those platforms.
You have practical choices about the data we hold on your account. You can request a summary of the personal information linked to your registered profile — submit that request through the support channel and we will confirm what records we hold. If any detail in your account profile is incorrect, you can update most fields directly from your account dashboard after login; for verified identity documents, contact support to initiate a correction. If you have a question about how a specific piece of data was collected or used, our support team can trace that record and explain it. You may also request that we restrict processing of your data in defined circumstances — for example, if you dispute the accuracy of a record while a correction is pending. Requests to delete account data are handled in line with the retention obligations described in the policy details above; we will confirm in writing what can and cannot be removed and why.
Request a summary of your account data through our support channel. We will confirm what personal information is held and how it was collected.
Update basic profile fields from your account dashboard. For identity documents, raise a correction request with support.
If you want to know why a specific data point was collected, contact support with your account reference and we will explain the basis for it.
Data deletion requests are assessed against our retention obligations. We will confirm in writing which records can be removed and the timeline for doing so.
For any privacy question — a data access request, a correction, or a question about how your account records are used — you can reach our support team through the channels below. When you contact us, include your registered account reference so we can locate your records and respond with accurate information specific to your account.
Open the chat widget from any page on 188coins. State your account reference and the nature of your data query so the agent can route it to the right team.
Send your privacy request by email using the address listed on the contact page. Include your registered email and a brief description of the data you are asking about.
Some account details — name, contact number, linked wallet — can be reviewed or updated directly from the dashboard after you log in, without needing to contact support.
Our approach to data handling is built around keeping your account records accurate, accessible only to you and retained only as long as needed. We use session cookies to maintain your login state across pages and to restore your account position when you return to the lobby on a different device. You can manage cookie preferences through your browser settings; disabling session cookies will affect your ability to stay logged in.
Session cookies keep you logged in as you move between the lobby, your wallet and account settings. Persistent cookies record preferences. Both types are explained in the cookie notice accessible from the site footer.
Access to your account data is protected by your login credentials. We recommend using a unique password and reviewing your active sessions from the account security section after login.
We keep active account records for as long as your account is open and for a further period as required by applicable rules in eligible jurisdictions. The specific period applicable to your account can be confirmed by support on request.
When this policy changes, we post the updated version at 188coins/privacy-policy/ and note the revision date at the top of the page. Continued use of your account after a change constitutes acceptance of the updated terms.
These are the privacy questions we hear most from account holders. If your question is not covered here, reach out through live chat or email with your account reference and we will respond with information specific to your records.
We collect the name, contact details and identity documents you provide during registration. When you add a payment method such as Maya or PESONet, we record the transaction references and wallet identifiers needed to process and reconcile your account activity.
We do not sell your personal data to third parties for their own marketing. We share data only where needed to process your transactions — for example, passing a payment reference to Maya or PESONet — or where required by applicable law in an eligible jurisdiction.
Contact our support team through live chat or email with your registered account reference. Include the subject line 'Data Access Request' so the query reaches the right team. We will confirm the records we hold and explain how each was collected.
Basic profile fields — contact number, email address and linked wallet details — can be updated from your account dashboard after login. For verified identity documents, raise a correction request through support and we will guide you through the steps shown in your account.
We retain records for a period required by applicable regulations in the jurisdictions where we operate. The exact retention period that applies to your account can be confirmed by contacting support with your account reference before or after closure.
Raise the issue with our support team through live chat or email. Provide your account reference and a description of the concern. We will investigate the specific record, explain the basis for its collection and, where applicable, correct or restrict the data as required.